Terms of Service

Last updated: November 6, 2025

Welcome to SoloKraken. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By accessing or using SoloKraken's services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Description of Services

SoloKraken provides AI automation services, including but not limited to:

• Custom AI workflow automation design and implementation
• Integration services for business applications
• Managed hosting and infrastructure services
• Ongoing maintenance and support
• Consultation and automation audits

3. User Responsibilities

3.1 Account Registration

To access certain features of our services, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account

3.2 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Engage in any conduct that restricts or inhibits anyone's use of our services
• Use our services to transmit malicious code or harmful content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our services
• Use our services to compete with SoloKraken's business

4. Service Terms and Pricing

4.1 Setup Fees

Setup fees are one-time charges for the design, development, and deployment of custom AI automations. Setup fees are due before work commences and are non-refundable once development has begun.

4.2 Ongoing Management Fees

Monthly or annual ongoing management fees cover:

• Hosting and infrastructure
• Third-party API and tool costs
• 24/7 monitoring and maintenance
• Technical support
• Continuous optimization and improvements

4.3 Payment Terms

• Setup fees are due in full before project commencement
• Monthly management fees are billed in advance on the first day of each month
• Annual management fees are billed annually in advance
• All payments are processed in Euros (EUR)
• Late payments may result in service suspension

4.4 Refunds

Setup fees are non-refundable once development work has commenced. Monthly management fees are non-refundable. Annual management fees may be refunded on a pro-rata basis within the first 30 days of service.

5. Intellectual Property Rights

5.1 SoloKraken's Property

The services, including all content, features, and functionality, are owned by SoloKraken and are protected by copyright, trademark, and other intellectual property laws.

5.2 Custom Automations

Upon full payment of setup fees, you will own the custom automations developed specifically for your business. However, SoloKraken retains ownership of:

• General methodologies and frameworks
• Reusable code components and templates
• Knowledge and expertise gained

5.3 Your Content

You retain all rights to your data and content. By using our services, you grant SoloKraken a license to use your data solely for the purpose of providing services to you.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of services. This obligation survives the termination of services.

7. Service Level and Support

7.1 Uptime

We strive to maintain 99.5% uptime for hosted automations. However, we do not guarantee uninterrupted service and are not liable for downtime caused by factors outside our control.

7.2 Support

Support is provided via email during business hours (Monday-Friday, 9 AM - 6 PM CET). Enterprise clients receive priority support with dedicated response times.

7.3 Maintenance

We may perform scheduled maintenance that may temporarily affect service availability. We will provide advance notice of scheduled maintenance whenever possible.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLOKRAKEN SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Any damages exceeding the amount paid by you to SoloKraken in the 12 months preceding the claim

9. Warranties and Disclaimers

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not warrant that:

• The services will meet your specific requirements
• The services will be uninterrupted, timely, or error-free
• The results obtained from using the services will be accurate or reliable

10. Termination

10.1 Termination by You

You may terminate the service at any time by providing 30 days' written notice. You will be responsible for all fees through the end of the notice period.

10.2 Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, if:

• You breach these Terms
• You fail to pay fees when due
• We are required to do so by law
• We discontinue the services

10.3 Effect of Termination

Upon termination:

• Your right to use the services will immediately cease
• We will provide you with a final export of your data within 30 days
• We may delete your data after 30 days
• You remain responsible for all fees incurred prior to termination

11. Indemnification

You agree to indemnify and hold harmless SoloKraken from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of the services
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or data

12. Third-Party Services

Our services may integrate with third-party services and APIs. We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their respective terms and conditions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending notice to your registered email address
• Updating the "Last updated" date

Your continued use of the services after changes are posted constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SoloKraken operates, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the services shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes may be resolved through binding arbitration or in the courts of competent jurisdiction.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and SoloKraken regarding the use of our services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: dobby@solokraken.com
• Website: solokraken.com

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By using SoloKraken's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.